# Manage account settings and get help

> **Review scope:** Linked public documentation checked October 30, 2026. Examples are proposed checks, not recorded OD results; use your account's current controls.

You will find the account controls, distinguish interface settings from story settings, and prepare a useful support request.

An **account setting** affects your use of the service. A **character setting** describes a fictional person. A **chat setting** affects a conversation. Keeping those scopes separate prevents an unrelated change from becoming your first attempted fix.

## Before you begin

Open [OD](https://ourdream.ai/) and sign in. Use your actual account's displayed labels and plan information. Prices, included credits, and available features can change.

## Step by step

1. **Open Profile.** Find the account options shown there. If the menu is collapsed on your screen, expand it first.
2. **Identify the setting's scope.** A Persona belongs to your role in a chat; appearance fields belong to a character; the site's Language control concerns interface language.
3. **Read the current value before editing.** For a preference you may want to reverse, note its previous value.
4. **Change one preference at a time.** Save using the displayed control, then return to the area where the change should be visible.
5. **Check account and generation costs in their own places.** Read plan details before subscribing, and the operation's displayed cost before generating. Do not use a tutorial's example as a current price quotation.
6. **Use the site's own account controls for account changes.** Follow the current confirmation or recovery process. Writing “change my account” to a fictional character is not an account-management procedure.

The public [site navigation](https://ourdream.ai/) exposes Profile, Language, upgrade controls, and Help Desk. Their position differs between layouts.

## Separate your balance, plan allowance, and operation charge

Keep these three quantities distinct when following a review or tutorial:

| Quantity | What to verify |
| --- | --- |
| Current balance | The amount available in your account at the time of the observation; a balance by itself does not identify the plan's included allowance. |
| Plan allowance | The credits and availability described by the current plan terms, including any stated renewal conditions; read those terms before subscribing. |
| Operation charge | The quote for the selected model, route, settings and batch before submitting that particular request; record the actual charge separately when evidence confirms it. |

The November 2 caption review of [Best AI Reviews' September 20 video](https://www.youtube.com/watch?v=U2EtdJKavNQ) found balance/purchase narration at 0:00 and an image-cost description using “tokens” at 5:35. Neither establishes today's included credits, operation price or currency unit. Do not automatically treat a narrator's “tokens” as dreamcoins. [AI Girlfriend Decoded's September 13 review](https://www.youtube.com/watch?v=Y2DTtOy7CWg) also advises checking current checkout and operation costs at 6:26–6:42.

Current amounts were not verified for this review. Follow the account's current plan details and displayed quote rather than copying an older price. For a failed request, use the separately documented [generation-failure guidance](https://help.ourdream.ai/en/articles/8717441), retrieved November 1, and check actual account credit as described below. A quoted charge, a failed request and a confirmed refund are separate observations. See the [video questions review](../video-questions.html) for source and sample limits.

## Language and storytelling are separate

Changing the interface language does not automatically rewrite a character definition or establish equal image-prompt performance in every language. For dialogue, make a direct request such as:

```text
Please continue this conversation in Spanish while keeping the established
names, facts, and character roles.
```

The [chat-language help article](https://help.ourdream.ai/en/articles/8911489), edited November 5, 2025 and read October 31, 2026, says changing chat language can take several prompts. Check several ordinary replies rather than treating one response as a fluency test. For a continuing chat preference, see the separate [Custom Instructions exercise](14_Personas_and_Custom_Instructions.md#request-the-chat-language-deliberately). Preserve names, established facts, and the user's control while inspecting the language.

If you need to compare image-prompt languages, keep the character, scene, model, and other settings fixed. Do not attribute a changed result to language if you also changed the pose and model. The chat-language article does not establish equal image-generation performance across languages.

## Keep a useful local backup

1. Open the character editor and copy your own important field text into a local file.
2. Label each block with its destination, such as APD or Scenario.
3. For an ongoing game, copy a concise current-state record and identify which accepted timeline it belongs to.
4. Save the exact prompt alongside any accepted image you can save through the site's controls.
5. Before deleting a character or conversation, check what the site's confirmation says will be removed.

This manual record helps you reconstruct a setup. It is not a guarantee of a full platform backup, native export, or complete automatic restoration.

## Prepare a support request

1. Open **Help Desk**, or visit the [Help Center](https://help.ourdream.ai/).
2. Search the symptom before changing unrelated settings.
3. Record the feature, date/time and time zone, exact error, selected model if relevant, and what you expected. Include the request or media identifier when the interface exposes one; do not invent a missing ID.
4. For a coin or generation issue, include the operation and balance information the support form requests.
   The [generation-failure article](https://help.ourdream.ai/en/articles/8717441), retrieved November 1, 2026, describes automatic refunds for the failure categories it lists. Inspect the actual balance and generation history; an error message alone does not prove the credit has returned. If a documented refund is still missing after 15 minutes, follow its refresh/sign-in checks and contact support with the timestamp. An insufficient-balance message is a separate condition; do not repeatedly resubmit a paid operation to diagnose it.
5. Use a short reproducible description. Send the request through the site's actual support interface.

Example report:

```text
Feature: Image editing
When: [date, time, and time zone]
Selected model: [label shown in my account]
Action: Changed the navy jacket to a green jacket
Problem: [exact error or observed result]
Expected: The jacket change without a new character
Evidence: [relevant image or error, if the form supports it]
```

Share only the evidence needed to reproduce the problem. Remove passwords, sign-in codes, payment details, and unrelated private conversation from screenshots or copied logs. A share link can expose material to its recipient; check its destination and visibility before including it. Use the service’s support form for account-specific information, not a public character description or community post.

## Check your result

You should know whether you changed an account preference, a character, or a chat. For support, another person should be able to understand the issue without guessing which operation failed.

## If something goes wrong

- **A feature asks for a different plan:** read its actual availability requirements; changing a prompt does not unlock it.
- **An option does not save:** look for a validation message and confirm the intended scope.
- **A generation fails:** preserve its error before retrying and follow current help guidance rather than submitting a large batch again.

**Next:** [Testing and troubleshooting](23_Testing_and_Troubleshooting.md).

[Back to the tutorial index](README.md)